I’m frustrated and hoping I have not bought a port quality product.

Alesis Strike Pro no sound

Bought a new strike pro yesterday. All set up but no sound coming from headphones or active monitor. Monitor works through other sources. All drums are connected, when striking each drum the display lights up accordingly.

Have tried both headphones (2 types), and have all volume on max. Only a tiny little sound through headphones.

Have tried factory reset but still same problem.
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