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Alesis surge/DM7X Snare only plays rimshots when hitting middle of snare

My Alesis Surge which I’ve had for only half a year has recently started only playing rimshots even when the middle of the snare is hit. I’ve tried changing settings such as sensitivity and other things however nothing has worked. Neither does changing the kit sounds or resetting the module. If anyone knows how to fix this it would be appreciated.
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  • Hello, Kieronn_03

    Thanks for posting! 

    Sorry to hear you are having trouble with your snare drum, it sounds like the pad needs to be replaced. Please contact our US office to see what they can do for you :) 
    The USA Support Office is open Monday - Friday,8:30 am - 6:30 pm EST (not including holidays or weekends) and can be reachedat 401-658-3131

    If you'd like, you may also contact us by submitting a support request:

    Hope this helps!
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