Alesis Surge Mesh Kit

I recently purchased the new Alesis Surge Mesh drum kit and immediately noticed an issue with the hi-hat. The problem is if I press the pedal and hit on the hi-hat I do get the "chick" sound but as I'm releasing the pedal I don't get the sound of the hi-hat opening.. Just to clarify, no matter how quickly I release the pedal after I strike the hi-hat, I can hit it and immediately (almost at same time) let go of the pedal that I still don't get the sound of the hi-hat opening. I do get the open hi-hat sound if I I release the pedal first and then strike it.. also if I tap the pedal (without striking the hi-hat) I do get the closing "chick" sound... If I quickly tap my foot on and off the pedal I only get a "chick" sound, same as if I was tapping the pedal and holding it down. I have already called sweetwater and they don't know how to fix this. I called Alesis directly but they also seemed a little bit lost. Alesis is sending me a replacement pedal but they did not give me any hopes that the new pedal will solve the problem. Has anyone here experienced the same issue, or have a clue what's going on? I know this drum is fairly new in the market and that's probably part of the reason why nobody has a clue what's going on, but if you know anything about this problem I would love to hear your input.
Thank you - Welter
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  • Hi Welter,

    Thanks for posting. 

    If you're unable to hear the sound of the hi-hat opening, it's likely you'll need to make some adjustments to your utility settings; more specifically, your sensitivity, threshold,  pad curve and hi-hat splash settings. Follow these steps below. These will also be found on page 8 of the included Quickstart Guide.

    1) Hit the pad whose settings you want to adjust, or press its corresponding Pad Select button. 
    2) Press Utility, then press Page/Select until the desired settings appears in the display. Sensitivity will be indicated by SEN, threshold as THR, velocity curve by CUR, and splash sensitivity by S-S.
    3) Use the < and > buttons to adjust the value. 

    Sensitivity will control how responsive a pad is when you hit it. The higher the value, the less forcefully you'll need to play to generate a loud hit. Pad threshold controls how forcefully you have to hit the pad to generate a sound. The higher the value, the harder you have to hit it. Pad velocity curve controls the pad's dynamic response relative to the force (velocity) of your hit. The curves will be shown in the appendix. Hi-hat splash sensitivity controls how responsive to the hi-hat "splash" effect is when you hit the pedal.

    To save the settings, press Save. 

    Let me know how this goes. 
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  • Welter were you able to adjust the hi hat to get it to work correctly; i have the exact same issue. i tried adjusting the pad settings but it did not make a difference. Did the new pedal resolve your issue. thanks Brooke
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  • Unfortunately not. I've learned that this is the nature of electronic hi-hat. Its not a defect. I've gone to guitar center and tried on many diferent elect drums, even the most expensive ones and they all have the same issue. Maybe this explains why we always see drummers using hi-hats from an acoustic set on a electronic kit.
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    Thanks for the info Welter; i noticed if i tap the pedal lightly that it will occasionally work. I was wondering if a rubber stop of some sort between the pedal and the base of the pedal might prevent from depressing it too far. if i try this and it works i will let you know. thanks again. Brooke
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  • Did anyone ever get their hi-hats to work? My cymbals were marked ride and crash with choke ( 2 ) but no hi-hat, so I’m wondering if my issue may mainly be an issue with the “type” of cymbal?
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