Alesis V25 Pads apparently arent being recognized by FL studio or Melodics

Melodics' app and FL cant seem to recognize my recently bought Alesis v25's Pad, video to demonstrate the problem:(https://youtu.be/DIyJ8oYnQoE).
Can anyone help me? I just got the v25 as my first midi controller and seeing youtube videos of how to set it up it seemed as easy as pressing butons and dragging samples... but somehow the pads just wont do anything. Am I missing something?
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  • This reply was removed on 2019-05-09.
    see the change log
  • Hi Matheus,

    Sorry for the delay. 

    Can you please provide me with your full system specs

    In order for your controller to be properly recognized by your computer and your DAW, make sure that your controller is being connected and powered on before launching your software. Please also refer to this article here, which will walk you through how to troubleshoot your controller not being recognized - CLICK HERE
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  • I’m patronized
    Well here goes my specs, although it is in portuguese I dont think you'll have any problems. I really think it isnt necessarily a 'my computer is not recognizing the hardware' problem, since the keys work just fine (hence the video I sent).
    I apreciate the answer and I am really sorry you had to remove my comment, but if I hadnt criticized the support I'm sure I wouldnt have had an answer still. So much for "preserving the promise of transparency and open communication" right?
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