Alesis V49, whats happened with pads

Good day!

I have problem.
I bought your product, MIDI Keyboard, Alesis V49.
All is amazing, BUT...
Problem with pads. If i once not very hard , tap on them, the are making 2,3-th
sounds. Its make me mad. I cant playing on my style , cant plying kicks, and snares, you know..
I hit once, keyboard, hit 2-3-4 times..

As far as I know, a lot models have this problem.
But seller told me, that model from a new consignment of goods..

How i can solve this problem? Its very important.
By the way, i asked community help on your website, but noone answer me.
Hope you can tell , how solve this.

Thank you.

Daniel.
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  • Hello,

    Let's have you run a test to see if your controller is sending MIDI data properly.

    MIDI-OX - PC - http://www.midiox.com/

    In addition to the test below using MIDI-OX, you can also use Send SX (Windows). This program will let you know if and what MIDI information the controller is sending.

    **Before you run MIDI-OX connect the MIDI Controller and power on.

    1. Download and install MIDI-OX.
    2. Run the MIDI OX application.
    3. Select the Options menu and select MIDI Devices. Make sure to select MIDI inputs and MIDI Outputs for the MIDI controller, in this case, the USB Audio Device and click OK.
    4. Select the View menu and select Input Monitor. The field type, Data1, contains the CC information. Test the functions of your controller in the monitor.

    MIDI Monitor - Mac OS X - http://www.snoize.com/MIDIMonitor/

    What is it MIDI Monitor? MIDI Monitor is a free utility for Mac OS X which displays MIDI signals in a variety of formats. It can watch both incoming and outgoing MIDI streams and can filter them by message type and channel. Musicians will find it handy for tracking down confusing MIDI problems. Programmers can use it to test MIDI drivers and applications. MIDI Monitor is free to download and use.

    1. Download, and Install MIDI Monitor.
    2. Open MIDI Monitor.
    3. Click on the Sources tab to view MIDI devices. Confirm that your USB/MIDI device is listed.
    4. Once you confirm your MIDI device is connected and listed. Play any key(s) on your keyboard/controller to confirm each button or key is sending data to your computer. If your device is working you will see a message with data like below. The device is not sending data you may have a hardware issue.

    Try this out and let me know how it goes!
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  • Good day Bill!

    Thank you, for your answer!
    I will downloan this MIDI-OX.
    Whats information i need to tell you from this test?
    Evening will try to test it.
    Will let you know how its goes.
    Screenshoots and etc.
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  • This is if i hit once..
    For all the pads..
    Also if i change to 1 input and one outpout- same situiation.
    Hit once- midi -2,3 times
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  • It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • So i bought device for apprx. 183 dollars ,and from start i need service it?
    Realy????
    You company think its normal? How i know that problem for a lot V49..
    I bought it special for this pads.
    Because i can buy another midi only with keyboard, for 90 dollars apprx...
    Im From Russia, Saint Petersburg.
    Who can fix it?
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