Alesis VI49 MIDI Error

Hello, I have an Alesis VI49 that I purchased about a month and a half ago. I'm now having some issues with the Alesis VI49 Editor. It worked at first, but now, every time I try to send presets to hardware, it gives me a "MIDI ERROR." It says that the midi connection was unsuccessful, verify midi connection and device settings, and verify no other applications are using the midi port. I downloaded "MIDI Monitor" to see if it was communication, and it works fine. I can play the keyboard, it just won't send any presets to the hardware. Can somebody please help me? Extremely frustrating to have a beautiful new product not work how it is supposed to. Thank you.
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  • Hi Nick,

    Thanks for posting. Sorry you're having issues with your VI49. 

    Can you please provide me with your full system specs? Can you also provide me with a screenshot of the error message you're experiencing? Have you tried replacing the USB cable or trying the keyboard with another USB port? It may also be helpful to try using another computer altogether. 

    Please provide me with your system specs as soon as you can and we'll go from there.
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  • There are two screenshots; one of the error message, and the other of my system specs. If you would like something else, just ask. I have not tried replacing the cable, and don't think I should have to; the keyboard has been used under 10 times. I tried using the different ports on my laptop, but doesn't really make a difference. Another computer...? You're telling me I should scrap my mac (that works perfect) and get another computer to run the keyboard? I'm sorry, but that sounds kind of absurd to me
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  • Thank you for this information. 

    I would recommend trying another USB cable, as it's a possibility that your current cable may be bad and preventing your controller from connecting to your computer properly. Testing your controller on another computer will help us to narrow down if this is more of a hardware or software-related issue. If you don't experience the same symptom on another computer, this would mean that the problem is with the current computer being used. 

    I would also suggest creating a new configuration within your MIDI Studio. A new configuration for the MIDI Setup may help if:
    • You have just updated your OS and your MIDI device is no longer recognized
    • Software cannot find your MIDI device
    • MIDI device is recognized by the software but has limited or no response
    • MIDI device was connected or disconnected repeatedly
    • MIDI device configuration has changed, i.e. USB keyboard is no longer a part of the setup and a new keyboard has been connected
     

    Before getting started, disconnect all USB or Firewire MIDI devices or keyboards. This will eliminate any potential conflicts upon creating a new configuration.

    1. Open the Audio/MIDI Setup by going to Applications > Utilities > Audio/MIDI Setup.

    2. If the MIDI Studio window does not appear automatically, go to the menu bar at the top of the screen and select Window > Show MIDI Window.

    3. The MIDI Studio window will pop and display all of your current MIDI devices. 

      MIDIStudio Config1

      You may see icons for all of your MIDI devices that have been "greyed out." This just means that the devices are not currently connected. If a device is not connected to the computer but still appears connected in your MIDI Studio, that may be a part of the problem and a sign that the MIDI Studio needs to be reset.

      Please Note: The IAC Driver and Network will always appear in the MIDI Studio.

    4. To create a new configuration, click on the Configuration drop-down menu and select New Configuration...

      MIDIStudio Config2

    5. Name the new configuration in the window that appears.

      MIDIstudio config3

    6. Click OK and the MIDI Studio will rescan your devices. If nothing is connected, only the IAC Driver and Network should appear again.

    7. Starting with the device in question, re-connect each device one by one. Wait for the device to show up in the MIDI Studio before connecting the next one. Hint: you can also use the Rescan MIDI button at the top if a device is still not showing up while connected.

      MIDIStudio config4

    8. And that's it! Test your keyboard or MIDI device in your DAW again and refer back to our USB Troubleshooting Guide for more troubleshooting tips.
     
    Let me know how this goes. 
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  • Hello,

    I have the same error message whereas my MIDI Studio recognise Alesis Vi49.
    And I can command my DAW properly (Live 9.0.2).
    Alesis Software version is 1.0.2
    Mac OSX 10.8.5 / 2.9Ghz / 8Go RAM

    Thanks for your help
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  • 1
    Solution (as of 1/4/19 on a MacBook Pro with High Sierra 10.13.6)... In the menu, select Options / Device Setup. Then select the Editor In and Editor Out, and Apply. Sending the preset to the hardware should then work with no "MIDI Error" dialog.
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  • For everyone struggling with this issue on Windows: the 2 "shadow" devices in Windows are called "MIDIIN2 (VI49)" and "MIDIOUT2 (VI49)". THESE 2 DEVICES MUST BE SELECTED IN THE EDITOR'S OPTIONS | DEVICE SETUP DIALOG!!!

    Thanks Alesis for the user friendly software.
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  • For everyone struggling with this issue on Windows: the 2 "shadow" devices in Windows are called "MIDIIN2 (VI49)" and "MIDIOUT2 (VI49)". THESE 2 DEVICES MUST BE SELECTED IN THE EDITOR'S OPTIONS | DEVICE SETUP DIALOG!!!

    Thanks Alesis for the user friendly software.
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  • This reply was removed on 2019-08-28.
    see the change log