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I’m frustrated

Alesis vortex wireless 2 - missing notes

My Alesis vortex wireless 2 doen't get every note when it's in wireless mode.
Even when I play 1 meter from laptop.
I've tried to change batteries.
It works fine when I use the USB cable.
I just bought it and the software is updated.
I use it with Logic and Mainstage.

Do you have any idea ?
Thank you !
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  • Hello, Ulysse

    Thanks for posting!

    Sorry to hear that, It sounds like the dongle may need to be replaced or the transmitter built into the Vortex needs to get looked at by a service technician. The keyboard is sending MIDI so it doesn't sound like a hardware issue on that part of the keyboard. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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