Alesis vortex wireless 2 uncontrollable flashing

Recently my keytar has hanging notes and flashing lights. At this point as soon as I turn it on midi cannot be sent to the adapter on my computer. I tried changing batteries, factory resetting, different computer programs but nothing has worked. It is not reliable when I use the usb cable as well.
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  • Hi Michael,

    Thanks for posting. Sorry for the delay.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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