I’m frustrated

Alesis Vortex Wireless 2 VST authorization failure

Got Alesis Vortex Wireless 2 last week. It came with a bunch of VST plug-ins. Got them too. Unfortunately, I've managed to authorize the first two of them only (Hybrid3 and VacuumPro) then got the message: The code redemption limit has been reached. Please enter a different code.
Total bummer. These VSTs were a major factor in Vortex buying decision process.
So the question is: how do I authorize remaining VSTs?
The inbox leaflet says: ...do not return your product to the dealer. Instead, contact our support team. Which I did six working days ago. No reply at all.
Looks like there is no choice but to return Vortex to the dealer.
Nevertheless, I've paid for the full package but got a fraction of it instead.
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