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Alesis iO Dock F/W update 1.0.7 quits unexpectedly

Hello Alesis Support,

I'm trying to update the iO Dock (bought solely one week ago) with the Alesis iO Dock F/W update 1.0.7 for Mac. My setup is MacBook Pro running Lion OS 10.7.2. Whenever I launch the upadter, it quits unexpectedly.

I've followed the installation instructions scrupulously (iO dock powered and connected, etc, etc) but nothing seems to work.

Any assistance with this will be gretaly appreciated.

Many thanks,

Laurentiu
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  • Make sure all your other usb/firewire devices are unplugged besides the mouse/keyboard before performing the update.
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  • Hi,

    Same problem here with a Macbook Pro, OSX 10.6.8.

    Thanks in advance,
    Jon Larruzea

    ===============================================

    Process: Alesis iODock Updater [348]
    Path: /Users/jon/Downloads/Firefox/io_dock_mac_updater/iO Dock Updater Application - Macintosh/Alesis iODock Updater.app/Contents/MacOS/Alesis iODock Updater
    Identifier: com.akaitech.Alesis-iODock-Updater
    Version: 1.0 (1.0)
    Code Type: X86-64 (Native)
    Parent Process: launchd [106]

    Date/Time: 2011-12-29 12:12:38.221 +0100
    OS Version: Mac OS X 10.6.8 (10K549)
    Report Version: 6

    Interval Since Last Report: 82904 sec
    Crashes Since Last Report: 19
    Per-App Interval Since Last Report: 9 sec
    Per-App Crashes Since Last Report: 18
    Anonymous UUID: 8C761B68-EA05-4632-B714-853E1ACC5304

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x00007fff8933f988 CFRelease + 200
    1 ...itech.Alesis-iODock-Updater 0x00000001000036c0 ListInterfaces() + 761
    2 com.apple.CoreFoundation 0x00007fff893939fd -[NSSet makeObjectsPerformSelector:] + 205
    3 com.apple.AppKit 0x00007fff817f385b -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1445
    4 com.apple.AppKit 0x00007fff817f1a91 loadNib + 226
    5 com.apple.AppKit 0x00007fff817f0fa1 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 248
    6 com.apple.AppKit 0x00007fff817f0dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    7 com.apple.AppKit 0x00007fff817ee35b NSApplicationMain + 279
    8 ...itech.Alesis-iODock-Updater 0x000000010000150c start + 52

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x00007fff8686ac0a kevent + 10
    1 libSystem.B.dylib 0x00007fff8686cadd _dispatch_mgr_invoke + 154
    2 libSystem.B.dylib 0x00007fff8686c7b4 _dispatch_queue_invoke + 185
    3 libSystem.B.dylib 0x00007fff8686c2de _dispatch_worker_thread2 + 252
    4 libSystem.B.dylib 0x00007fff8686bc08 _pthread_wqthread + 353
    5 libSystem.B.dylib 0x00007fff8686baa5 start_wqthread + 13

    Thread 2:
    0 libSystem.B.dylib 0x00007fff8686ba2a __workq_kernreturn + 10
    1 libSystem.B.dylib 0x00007fff8686be3c _pthread_wqthread + 917
    2 libSystem.B.dylib 0x00007fff8686baa5 start_wqthread + 13

    Thread 3:
    0 libSystem.B.dylib 0x00007fff86851d7a mach_msg_trap + 10
    1 libSystem.B.dylib 0x00007fff868523ed mach_msg + 59
    2 com.apple.audio.midi.CoreMIDI 0x000000010002d9c1 XServerMachPort::ReceiveMessage(int&, void*, int&) + 155
    3 com.apple.audio.midi.CoreMIDI 0x000000010004a73d MIDIProcess::RunMIDIInThread() + 147
    4 com.apple.audio.midi.CoreMIDI 0x000000010002eace XThread::RunHelper(void*) + 10
    5 com.apple.audio.midi.CoreMIDI 0x000000010002e509 CAPThread::Entry(CAPThread*) + 67
    6 libSystem.B.dylib 0x00007fff8688afd6 _pthread_start + 331
    7 libSystem.B.dylib 0x00007fff8688ae89 thread_start + 13

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000001 rbx: 0x0000000000000000 rcx: 0x00007fffffe000c0 rdx: 0x00007fff710b7340
    rdi: 0x0000000000000000 rsi: 0x0000000100866e00 rbp: 0x00007fff5fbff400 rsp: 0x00007fff5fbff3f0
    r8: 0x0000000000000001 r9: 0x000000010013c1c0 r10: 0x0000000000000001 r11: 0x0000000000000004
    r12: 0x00000000000970a7 r13: 0x0000000000000003 r14: 0x00007fff709ee310 r15: 0x0000000100073328
    rip: 0x00007fff8933f988 rfl: 0x0000000000000246 cr2: 0x00000001003ff000

    Binary Images:
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    0x10001f000 - 0x10006fff7 com.apple.audio.midi.CoreMIDI 1.7.1 (42) /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
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    Model: MacBookPro5,1, BootROM MBP51.007E.B05, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.33f8
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS723232L9SA62, 298.09 GB
    Serial ATA Device: MATSHITADVD-R UJ-868
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x04600000 / 3
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
    USB Device: Alesis iO Dock, 0x13b2, 0x0020, 0x06200000 / 3
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 4
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  • Do you get different results when you use another usb port? What other usb devices are you using? Are you using a usb hub?
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  • Hi,

    I tried connecting the IO DOCK to both the internal USB ports of the Macbook Pro (no usb hub). I disconnected all the other USB devices, I even disabled bluetooth but I can't make it work...

    Any idea?

    Thanks for your support,
    Jon Larruzea
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  • Dear Alesis Support,

    Many thanks for your answers. I appreciate you at least taking the time to reply. What I appreciate less is the nature of your reply. No matter what anybody tells you, we're not the total ignoramuses you seem to think we are, judging by your reply.

    No, I don't think it has anything to do with USB ports. It's somethiing else so please, pretty please, just get your act together. We put money into your equipment; we expect some decent support in return. Seems to me a fair deal.

    Now for all you fellow IO Dock owners there having trouble with the firmware update here's a quick suggestion:

    If it's an option for you, try the Windows updater (in other words connect the IO Dock to a Windows (preferably Wintel) machine. That worked just fine for me. Never thought it would get to this: fixing my Mac problems through Windows but hey, it just made my day (lol). Hope it helps you guys, too.

    Not that the upgrade did anything to the horrible hiss I get in Garage Band when I plug in my guitar. Waiting with baited breath for the IOS 5.1 update.

    Best to all.

    Laurentiu
    • Hey Laurentiu, It is ALSO insulting, to some users, to assume that they are an electrical engineer or that they have been recording for twenty years. Keep in mind we make products for everyone! Also, the USB is where you are getting your connection, so it is a valid troubleshooting question for someone receiving errors. Glad to hear you got your updated! Apple should be releasing the official update very soon as the "beta" is currently out there.
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  • i can't for the life of me get this thing to install. so disappointing. help needed.
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