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Alesis Nitro - Tom 1 sustain/reverb

Help! Have owned my Nitro kit for 6 months. Played perhaps once a week. Out of nowhere, when I hit Tom 1 it the sound reverberates for seconds - much longer than the other two toms.

I have tried a hard reset. I have disconnect and reconnected the cable. I have manually checked and adjusted reverb settings.

Strangely, it only occurs with some kits. Unfortunately, I primarily use Kit 001, where it is very prevalent.

I have the protection and can send it in for repair/replacement if needed, but trying to avoid that.

Any ideas?

Much appreciated.

P.S the ride cymbal is insanely quiet compared to all other drums. Is this also normal? I have to adjust the ride volume up and it's still quiet.
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