Battery won't charge? Has been plugged in for hours and the charge light will not turn on.

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  • Hi Vanessa,

    Thanks for posting! I'm sorry you're having problems with this. I'll be happy to help!

    Which product do you have? 

    It sounds like your product may need to be serviced.  Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:
    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop-down menu.
    I hope this helps! Let me know if you have any additional questions!
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