I’m sad

When I'm using my Q25, I cannot get all of the notes to sound at the same time

I have an Alesis Q25 and running it through an iMac. I am also using finale 2014. I do not have any problems playing one note (key) at a time. The problem comes when I want to play more than one note(key,chord) at the same time and one or two of the notes do not sound. I tried changing the velocity, but that does not help.
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