Cannot update Alesis Vortex 2 Wireless 2 to latest firmware (1.1.5)

I am trying to update to the current firmware version 1.1.5 (to try to solve stuck notes problem) but the Firmware Updater does not seem to do anything. I followed the instructions (turn device off, hold C/Eb key while turning on, etc). When I click the Next button nothing happens: no progress bar on either Windows or the keyboard itself. The Next button is still clickable after I click it the first. I have tried on two different Windows machines with the same result. Any ideas? I have contacted support but after the first generic reply ("Don't run the firmware on the computer until you have put the Vortex in firmware update mode first. If you launch it to soon, it will not take."), I responded to that but didn't get any further support.

I have tried:
- Running the Firmware Updater and follow the instructions on screen (1. Turn device off, 2. While holder lower C/Eb, turn it on, 3. Press the NEXT button.
- Putting the keyboard in firmware update first (Press lower C/Eb and turn on - see UUU on keyboard display), then run the Firmware Updater.

When I press the NEXT button nothing happens. The program does seem to detect the keyboard/transmitter as it shows "Device's current firmware version: 1.0.1. Update to firmware version 1.1.5". I would think if it cannot proceed, the program would at least display some sort of error message or something... but nothing.

Thanks for any help. My Vortex Wireless 2 is basically useless right now.

CD
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  • hello,

    Thanks for posting. Sorry you're having issues with your Vortex Wireless II.

    When performing the update for your controller, make sure there are no MIDI cables connected to the controller when performing the update. Additionally, make sure there are no other programs running and that your controller is connected directly to your computer and not through a USB hub when attempting the update. Try using a different USB cable and port on your computer as well.
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  • Hi Bill:

    I tried again, this time reading the instructions carefully. Previously I missed the part where it asks you to use a "USB cable". I thought it meant plug in the wireless USB transmitter. It didn't help also that the updater was able to do the "scan" operation successfully with the USB transmitter instead of a USB wire.

    Anyway this time I used a USB cable and was able to update to 1.1.5.

    Thanks

    CD
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