Command Kit - DRP100 Phones Problem

Hi there,

I have Alesis Command e-drum kit, and I have recently bought Alesis DRP100 headphones. My problem is, I get sound only from right side, and left side does not give any sound. I tried both left and right input on the module.
Is it normal(some support problem version etc.) or the headphones are problematic?

Thanks
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  • Hello,

    Thanks for posting. Have you tried your headphones with another device, like a cell phone or tablet?

    If you have and still experience the same issue, you may need to service your headphones. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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