I’m frustrated

Compact kit 7 stops working.

Hello.
I use Compact Kit 7 connected to a Macbook and logic pro x. Often, very often it happens that, during the recording session, the ck7 unexpectedly switches off and I have to switch it on and start the recording session again.
Could you please help me fix the issue.
Thank you.
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this problem
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Reply
  • Hi Giorgio,

    Thanks for posting. Sorry you're having issues with your CompactKit 7.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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