CompactKit4 shutting off itself

Hi There, we purchased Alesis Compact Kit 4 for last Christmas, i.e. it has been in use for about 7 months. Now it started to shut itself off after appr. 5 sec from power on. The same shut off happens with the power supply and batteries. Any advice?

This Kit was purchased from Amazon DE, provider was PA World (Dresden Germany) and it was delivered to Finland.

Thank you,
2 people have
this problem
  • Hello,

    Thanks for posting. Sorry you're having issues with your Compact Kit 4.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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