I’m frustrated

Crackling sounds while streaming

my AlesisMultimixusb4FX when i stream it i get a crackle when i try to turn up the volume on my mic or if the music reaches a certain level it crackles as well
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  • Hi Cecilia,

    Thanks for posting. 

    - Can you be a little more specific as to when you experience this crackling sound you're describing?

    - What are you playing through your mixer?

    - What DAW are you using?

    - Do you experience crackling outside of your DAW (e.g., using iTunes, YouTube, etc.)?

    - Can you post an image of where you have all of your knobs set to on the mixer?

    - Can you also provide your full system specs?
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  • Hi Cecilia,

    Thanks for posting.

    - Can you be a little more specific as to when you experience this crackling sound you're describing?

    - What are you playing through your mixer? I am playing Karafun and streaming through BUTT streamer

    - What DAW are you using? Im not using any software other than Karafun and Butt to stream through

    - Do you experience crackling outside of your DAW (e.g., using iTunes, YouTube, etc.)? yes on everything when it gets louder

    - Can you post an image of where you have all of your knobs set to on the mixer?

    Posted

    - Can you also provide your full system specs?
    iMac (21.5-inch, Late 2015)
    Processor 1.6 GHz Intel Core i5
    Memory: 16 GB 1867 MHz DDR3
    Graphics: Intel HD Graphics 6000 1536 MB

    Another thing.. I can't get very loud at all, people complain that they can't hear me and I have tried turning up the gain, tried turning off effects and nothing works
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  • I was told by guitar Center that it might also need a replacement cable, I just bought this so I was wondering how i go about getting one?
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  • What type of cable are you referring to? Part inquiries are not handled here on the forum.  For information on parts, simply contact our Parts Department.  If you live in the US, you can reach them at 401-658-3131 ext. 1403.  If you wish to reach the Parts Department by email, contact them at parts@inmusicbrands.com

    I'm not familiar with the software that you're using, but if you're experiencing low volume and crackling, it sounds like this may be hardware-related. i would encourage you to get in touch with your nearest Support Office for one-on-one assistance. Log on to www.alesis.com/support to get in touch with Technical Support. You can find their contact information on that page. 
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