I’m frustrated

Crimson 2 has broken plastic inside my snare

Broken plastics. I pulled out my snare the other day, and found the lug nut supports cracked and broken. I'm not heavy handed, and have over 20 years experience professionally. I've never seen a single piece of "reasonably good" music equipment spontaneously break. I suppose the plastic is just garbage, because I've spotted a few cracks on the toms. This kit is less than 6 months old, and was purchased new in a box. Is anyone else seeing plastics failures?
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  • Hi Joshua,

    Sorry you're having issues with your Crimson II Kit. This is not a widespread issue.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • This reply was removed on 2018-09-07.
    see the change log