I’m annoyed

Crimson 2 snare problems

Crimson 2 Snare trigger problems. Three months in and my snare is acting very weird. I took the mesh off and looked inside and everything looks normal to me. Wires seem ok, no broken plastic etc etc etc. The sound if I hit in the middle of the snare sounds like it has a phaser effect on it. It is missing hits and I've tried everything including factory settings. I also used my floor tom with the same snare setting so I know it has something to do with the snare. I've put an email in but haven't heard anything but they have one more day before I call. Anyone else having problems like this? I'm starting to regret this purchase. What's the warranty on this product anyway?
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  • Hi Patrick,

    Sorry you're having issues with your Crimson II Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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