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Crimson2 tech support

Hi Criss, May I ask you to check on my service ticket at the Help Desk? Several weeks ago I had the same problem with my rack tom and you had them replace it. This time it is regarding my Alesis 8" Mesh Bass Drum Trigger for 6 month old Crimson II Kit. I am hoping there is an easier solution. I already replaced the wire but that did not help. The drum still does not respond. Thanks in advance Criss!!
David Keller
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