I’m frustrated

Cymbals dead in Stereo L/R

A brought a Strike Pro Kit for band practices in my house just to maintain my family's sanity. So it gets used 3 hours, every other week or so. My drummer came in today and started playing with some dials to deal with volume and sensitivity. Next thing I knew there were no cymbals in the mix.

Triggers react on the screen and I later discovered everything is fine via the headphone out but still no cymbals in the Stereo L/R output. I've reset the unit, re-installed firmware update 1.4, even changed some wires but no luck.

Is there something buried in the menus that I don't know about that maybe my drummer touched? Why wouldn't it go back with a hard reset?

HELP!!!
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  • Hi Larry,

    Sorry you're having issues with your Strike Pro Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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