I’m Sad, frustrated....and out a lot of $

DM 10 Studio: An Expensive Set of Practice Pads

I have had the DM10 kit for a year, and had very few issues until recently. Last week, I turned the power on and played for 10 minutes only to find, among the drum sounds, static and cross talk. The number 1 crash cymbal no longer worked. I powered down, and then on again. When the module powered on, the screen was back-lit and gray. (no graphics) There was no sound at all. Later I tried again and found only one "kit" was available...which was the default. None of the buttons or sliders work. The one kit is playable but with much cross talk, and more often than no, it doesn't give sound at all.
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  • Hi John,

    Sorry you're having issues with your DM10 Studio Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Hmmm, I wanted to say that I had a nearly identical issue which was solved by replacing my cable snake which for some reason got pinched when adding an extra cymbal and Tom! I don't know how but I think I tried moving something too much without loosening the long retaining rods on the module mount. Anyway, the new one fixed it! Please try that first! Before sending in the whole thing. I'm just saying. Mine was $12.00 on eBay but yours might be free. I just was in a hurry to fix it myself. Which it did. ☮️
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