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DM 10 studio mesh snare not responsive anymore

Hello, i've bought a dm10 studio mesh kit about 4 months ago. I'm recently experiencing a major issue with the snare pad, it's not responsive anymore since a couple of days. I musthit really hard to the center to get the sound, i've tried to set sensitivity to "high" but it didn't resolve the issue. i've also tried to tune the head. any suggestion? (i have the latest firmware module)
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