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DM Lite ride cymbal plays continously

Sometimes when I hit the ride cymbal on my sons DM Lite once, it plays continously and will not stop again untill I unplug the cable to the ride.
The kit is brand new. Does the ride have to replaced or is it somekind of software failure?
Kind regards,
Bjarke Roed-Frederiksen
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this problem
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  • Hi Bjarke,

    Thanks for posting. Sorry you're having issues with your kit.

    This sounds like a hardware-related issue that may require you service your drum kit.

    Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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