DM10 MKII Pro preset kits have no sound

Had dm10 mk11 pro for 2 days. I have a problem with the preset kits. The snare and Tom 2 and crash 2 have no sound. However if I go onto edit and pick each trigger and use the pan setting to the triggers respective left or right setting I then get the volume. The minute I turn the unit off without saving into user kits then I'm back to square one. Alesis ,how do I get the presets kits to play without adjustment. Help!!!. Like the kit though.
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