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I’m frustrated

DM10 MKII PRO VOLUME ISSUES

I've recently purchased a DM10 MKII PRO Ekit and I'm getting absolutely no sound from the kit to my headphones, I'm tried using about 10 different headsets (with and without mics) rebooting and factory resetting the kit but am still getting nothing, I'm strongly starting to regret this purchase as nothing seems to work and there is virtually no support online from Alesis! Does anyone have any idea what I'm doing wrong?
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