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DM10x 12" mesh pad triggering issue.

Hello everyone. First let me apologize if this problem has been answered many times, as most of my searches came up empty. I own an Alesis DM10X electronic drumset with mesh drum heads that I purchased new about 2 months ago. The problem I am having deals with a drum pad that I was using as my snare drum. Essentially the drum pad has become for the most part unresponsive in a large portion of the surface area. When striking the pad the only area that seems to be responding well is an upper quarter section near the 3.5mm jack. When striking the very center of the pad it would produce a very faint sound response and often trigger the rim of the pad, which I was able to confirm by enabling the note chase feature. When striking the bottom quarter portion of the pad, I would very rarely get any sound at all.

I did go ahead and take off mesh head just to see if there was anything obvious that could have been preventing the issue and I did notice that the area where I still had good response (upper quarter section) there happened to be a pickup located in he immediate area. I also noticed when tapping by hand that the pickup in the upper quarter section was very responsive, where as the pickup located in the center of the pad was barely responsive at all. Not wanting to potentially void any warranty I reassembled the mesh head on the pad. I tested the pad on a different input on the module than the snare head and I was able to determine that the drum pad is the issue as when I used a different pad on the snare input it worked perfectly, but the tom I had the original snare pad on still displayed the same issues. I did try re initializing and working with the crosstalk options to see if I could find a resolution but was unsuccessful.

I suppose at this point my real question is if my only option at this point is to send the pad out for repair? Also as a bit of reference for how much wear I put on the kit, I generally play 3-4 times a week for about 2 hours and I am a pretty light to medium striker, I always try to preserve my gear so this isn't a case where I was just pounded away on the pads with no regard. Anyways, any help would be appreciated.
Thanks in advance.
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  • Hi Jefferson,

    Thanks for posting. I'll be happy to help!

    Have you tried adjusting your sensitivity settings at all? By increasing the Sensitivity setting for a specific trigger, that trigger will respond to lighter hits more forcefully. To adjust this setting, follow these steps:

    1. From the main screen, press the EXT TRIG button.
    2. Use the CURSOR buttons to highlight the Input field.
      Once the Input field is highlighted, use the VALUE/TEMPO dial to choose the trigger you want to adjust.
      (ie. If you would like to adjust the main head area of the snare drum, choose SnrHd. If you want to adjust the snare drum rim area, choose SnrRim, etc.)
    3. Use the CURSOR buttons to highlight the Sensitivty field.
    4. Use the VALUE/TEMPO dial to increase or decrease the sensitivity of the affected trigger.
    5. Press the DRUM KIT button to return to the main screen.
    Quick Link to this part of the video

    The Threshold setting is similar to Sensitivity in that if it is set to a low value, a very light hit will trigger a sound.  However, the difference is this: If the Threshold setting is increased, there will be absolutely no sound until the pad is hit with a certain amount of force.  This allows for accidental unintentional hits to automatically be eliminated in real-time. To adjust this setting, follow these steps:

    1. From the main screen, press the EXT TRIG button.
    2. Use the CURSOR buttons to highlight the Input field.
      Once the Input field is highlighted, use the VALUE/TEMPO dial to choose the trigger you want to adjust.
      (ie. If you would like to adjust the main head area of the snare drum, choose SnrHd. If you want to adjust the snare drum rim area, choose SnrRim, etc.)
    3. Press F2 (TRIG).
    4. Use the CURSOR buttons to highlight the Threshold field.
    5. Use the VALUE/TEMPO dial to increase or decrease the Threshold setting of the affected trigger.
    6. Press the DRUM KIT button to return to the main screen.
    Quick Link to this part of the video

    Let me know how it goes!
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  • I think I have the same problem with my No.1 tom on my StrikePro kit. All of a sudden the centre has become non-responsive. I've tried adjusting the settings suggested above and it makes no difference. I haven't yet taken the mesh head off to have a look but I'm thinking the pick up may have failed. Any other ways of checking this is the case before I have to contact Alesis support team? I've had the kit about 6 months so is still under warranty.
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