I’m Incredibly frustrated and upset

DM6 Cymbal problems

On my DM6 I got just over 5 months ago, I have one cymbal that is triggering after I hit it, or not triggering at all when I hit it. I've tried factory resets and lowering sensitivity, but it doesn't help. It has a maybe 1 inch tear on the edge of the rubber pad, too. It's really ruining the set. When I put the hi-hat cord in the cymbal, it only triggers when closed with very hard hits, and triggers two or three times when I hit it open, or not at all. With the crash cord, it will randomly trigger whenever I hit a pad, and with the ride cord, it sometimes won't trigger or will do it around 5 times.
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  • Hi Owen,

    Thanks for posting. Sorry to hear you're having issues with your DM6 Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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