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dm6 having to hit the kick really hard to make it work

Dm6 model, I have to hit the kick pedal really hard to get any sound, have plugged other drums and seems to work fine. So I guess not a sensor issue
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  • Hello Peter, 

    Thanks for posting! 
    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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