I’m frustrated

DM6 USB not recognised. No driver problem!!

I keep getting a 'USB Device Not Recognised' error message when I connect - it doesn't matter which port I use. Device Manager lists it as an Unknown Device, which, when explored, shows a 'Windows has stopped this device because it has reported problems. (Code 43)' message.

It would appear that the OS is expecting to install a driver for the unit, and, when there is no driver available, it returns an error message and goes off to sulk in the corner.

I have multiple USB devices connected to the computer: none of which, apart from the Alesis drums, are malfunctioning. Unplugging all but the mouse has no effect on the DM6 installation.

I have tried different cable/different ports. Different computers running different OS! Nothing works!!

It's a bit rich promoting a device called DM6 USB, which does not have a dedicated driver. I have multiple devices, from very expensive to dirt cheap, and they all have drivers. I don't understand why this Alesis device does not.

Your help in getting the drums to talk to my computer would be very much appreciated.
2 people have
this problem
+1
This topic is no longer open for comments or replies.
  • Hello,

    I would like to help. When receiving the Windows Code 43 error code, this could mean a device driver notified the operating system that the device failed This circumstance can occur if the device hardware fails or if the device driver fails.

    To resolve this problem, do the following:

    1. To open Device Manager, click Start, click Search programs and files, and then type Device Manager. A list of available matching items appears above the search box; click Device Manager. Device Manager opens with your computer name at the top and a list of devices that are installed on your computer beneath your computer name.

    2. Locate the malfunctioning device in the list of devices, right-click the device, and then click Uninstall. When a warning message appears that you are uninstalling a device from your system, click OK. Device manager uninstalls the device.

    3. Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

    4. Right-click the device and click Properties. On the General tab of the device Properties dialog box, in Device status, you should see the message This device is working properly.

    If you're on Windows 8, you should try plugging this into a 2.0 USB port instead of 3.0. Let me know this works out for you.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I’m sad
    Thank you for the prompt reply, Chris

    I did as you suggested (I had already tried this, without success).

    The device uninstalled successfully. I scanned for hardware changes and the device was picked up. A box popped up in the bottom right corner saying that 'an unknown device' had been successfully installed. It was still showing up as 'unknown device,' with a yellow triangle in Device Manager, however.

    The system requested that I restart my computer. I did this. When the computer restarted, I received the usual 'device has malfunctioned' error message in the bottom right corner. The device still appeared as 'Unknown Device' in Device Manager.

    It still doesn't work. :'(

    I would welcome any other advice that you might offer, Chris.

    Thank you again
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • I'm using Windows 7 64 bit Home Premium. And yes, I tried it on another desktop running 32 bit XP and a 64 bit laptop running Windows 8.1 Same result every time.
    • view 1 more comment
    • Oh dear! Will do. /sniff

      Thanks Chris
    • Update. Not sure if this fix will help others having this problem but ....

      The drums were on the far side of the room to the computer. The supplied USB cable wouldn't reach so I used a USB extender.

      I bought a 5mt USB cable, connected the module *directly* to the computer and Hey Ho! they started chatting like old pals.

      Might be worth trying if all else has failed?

      Still think a dedicated USB driver should be available though. :)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated