DM6 USB won't connect to Windows

I doubt I'm going to get any solution since I bought this unit used and have no claim to warranty or way of returning it to a dealer. But I have to express my frustration with trying to get the DM6 drum module to connect to Windows.

First off, the unit displays every problem that I see mentioned here on these forums and around the web:
* Snare volume too low and requires excessive force to get an consistent sound.
* Ride bell mis-fires without any seeming reason, regardless of velocity
* There is a slight but discernible static on each hit.

I figured I could just do the firmware update and see if it cured any problems. I could live with the static if I could use it as a MIDI controller. But I can absolutely not get this DM6 to connect to a Windows machine. I've tried 3 different computers running Windows 7 64, 2 separate laptops and a desktop. The desktop also dual boots into Windows XP SP3 (32bit) and even that didn't work. Every time I got "Unknown device." Doesn't matter what I try.

I went through every step you've recommended to other users, using the device manager, using different cables, different ports, unplugging ever other possible USB device. In XP I disabled my soundcard. I downloaded the archaic system32/inf files you supplied to another user.

I'm a pretty savvy computer user, so it's not like I haven't wrestled with USB drivers before. But I have to say the USB on this unit is tragic. I understand I mostly likely have a defective unit, but saying something is "class compliant" is a poor excuse for not supplying true drivers, especially for something as intensive as a USB-to-MIDI interface. Every other USB audio/midi device I have has unique drivers that don't require me rolling back Windows drivers to something that were originally shipped with Windows XP/Vista.

I suppose I'll see about buying a new module for this, but between this and the refusal of your engineers to do a firmware update on the i|o Dock to allow Sysex data has pretty much soured me on Alesis. I used to think you all were a decent alternative to the standard Chinese manufactured crap clogging the box stores. Apparently not. You get what you pay for.
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  • Concerning the USB-Computer connection:
    You will not be able to connect to a computer without first setting the module like so:

    To select the MIDI output format:
    1. Press PATTERN to enter Pattern Select Mode.
    2. Press VALUE +/- to "– –N" (GM format).

    "Snare volume too low and requires excessive force to get an consistent sound. "
    -Using the latest firmware will give you the best performance concerning this issue.

    "There is a slight but discernible static on each hit."
    -This is not normal and should be seen by a service tech.

    "Every other USB audio/midi device I have has a unique driver"
    Most MIDI-only devices are class compliant as midi does not need much bandwidth.
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  • J.
    I appreciate that you're trying to help. So thanks.

    I can confirm that the snare issue is the confirmed cross-talk issue that the firmware specifically addresses: when triggering the hat and snare at the same time the snare will not play the sample.

    - I was aware of the module needing to be in Pattern Mode MIDI. It was set to "--N" when I tried to connect this device to 3 different computers and 2 different operating systems. Every time I get "Unknown Device". Hence why I guess this might be a hardware issue.

    - The slight digital distortion behind each sample; it's annoying -- one mostly notices as it lingers past the decay -- but wouldn't be a showstopper if I could get MIDI to work.

    - About the drivers. I didn't say there were no USB MIDI devices that relied solely on the OS for their drivers. I said every USB MIDI device I own has a supplied, dedicated driver package. This includes 2 Novation MIDI units (Launchpad & Remote25) and 2 MAudio units (TriggerFinger and MIDIsport 4x4). I also have an out of production Lexicon rack unit with USB MIDI, and I was able to download a driver for that -- was able to get it to work with minimal searching and tweaking. I'd actually be curious as to which USB MIDI device manufacturer didn't have a driver package. I'll take your word that the overhead on passing MIDI data is low -- above my pay grade -- but obviously the permutations of USB devices is potentially problematic. A quick search of your support forums confirms that.

    I stand by my assertion that not writing and shipping a driver package is asking for trouble and frankly kind of lame.

    In any case, I've ordered another module from a used musical equipment dealer via eBay. I'll see if I have any better luck with that. I hope that the firmware has already been updated; if not I hope to have better luck getting a computer to recognize it. If either of those is successful, I hope I'll be able to use it on my audio computer.

    Thanks again. I hope to report back with more success.
    • It does sound like the module may be having trouble. If you have tried different ports, cables, and systems, that is most likely the case. Having a class compliant device has many advantages as well. Like not having to worry about driver updates when a new OS comes out and also using it with an iOS device.

      Wish you the best!
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  • I also have seemingly the exact same problem as OP, and that solution didn't work for me. I'm using Windows 7 64-bit Home Premium. The device shows up as "e-drums" and reports an error code 10, which is basically an error resulted in incorrect or lack of a driver. Windows also informs me that my driver is correct and update. I can prove lsusb and dmesg outputs gathered from connected from plugging it into a Linux box for forensics. Also, I was wondering, is there is a list of supported Audio Devices? I can't seem to find one in any piece of documentation provided in the box, or your website. Your assistance in this would be greatly appreciated, especially since I bought this brand new, primarily for the USB function. I will happily answer in questions if it helps to connect my drums to my computer.
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  • Hey Clamps, make sure to try all USB ports (preferably the ones on the back of the computer). Also, can you open your (control panel > device manager) and make sure the device shows up without an error or "driver not installed" status on your USB list when it is plugged in? Let me know what you see. What other USB device are installed/being used?

    Do you see MIDI messages when you use utility to monitor the USB-MIDI?
    http://www.bome.com/products/sendsx

    We may need to restore your windows files, which the DM uses to talk to your system.

    Let me know.
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  • I’m frustrated
    I too am having similar problems to the two previous posters. I have tried connecting the edrums to two separate computers, with no luck. My main computer runs Win 7 - 64 bit Home Premium.

    I keep getting a 'USB Device Not Recognised' error message when I connect - it doesn't matter which port I use. Device Manager lists it as an Unknown Device, which, when explored, shows a 'Windows has stopped this device because it has reported problems. (Code 43)' message.

    It would appear that the OS is expecting to install a driver for the unit, and, when there is no driver available, it returns an error message and goes off to sulk in the corner.

    I have multiple USB devices connected to the computer: none of which, apart from the Alesis drums, are malfunctioning.

    Your help in getting the drums to talk to my computer would be very much appreciated.
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  • I’m frustrated
    Okay, I'll start my thread then. Sheesh!
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