I’m frustrated

DRP100 only one side working when plugged-in Surge Mesh. Sound very low too

I just bought a Surge Mesh Kir and a DRP 100. Only one side of the headphone works, I tried to plug it in to the R port and also to the L port, and both have the same problem. On top of this. the only ear that works is also incredibly quite, I can't hear anything from volume 1 to 20, the only way to hear something almost good is by setting the volume to 32 ( max ), even by doing so, when I use the bass pedal I hear the real noise from the bass pedal instead of the sound coming from the headphone
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  • Hi Luca,

    Thanks for posting. Sorry you're having issues with your DRP100 headphones.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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