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Dual zone, 12" Pad ('add-on'), triggers are reversed (Surge Mesh Kit)

HI Folks,
My 12” pad’s triggers are reversed! The Pad is referencing the Rim and the Rim goes to the pad, (when struck exactly in the center).

Today, I received my eBay purchase for a 12" pad, (barely used, great shape), which the seller claimed was an Alesis. However, I see no brand name on it but if it worked, I would be OK with that.

I have the Surge Mesh kit (bought in April 2019), and have been adding some pads & cymbals ever since.

Anyway, I have tried the 12" pad in the "Snare" position and in the #4 Tom position but regardless of where I connect it, the Dual Trigger Zones are reversed.

Of course, none of the other pads have that problem.

BTW:
I tried changing some settings in the Kit Utilities but no cigar. I happened to have a DM10 module coming and I wonder if the DM10 will straighten it out but I doubt it.

One of my hobbies happens to be in microelectronics and I probably could switch the 1⁄4” input wiring in the pad so the assignments of Rim and Pad are correct.

In the Surge Mesh, “Rim” trigger assignments can’t accept some of the settings made to the pads in the Voice and/or Kit Utility modes. If I changed the two around, I may not necessarily have the pad working with all the parameters, as it should.

I happened to have a cable that has a male stereo tip on one end and splits to two mono, male, plugs on the other end.

I plugged the stereo end into the module and tried the 12” pad with each mono tip. The rim and pad are separated so if I were to settle for a ‘single-zone’ pad, I suppose I could use it.

Does anyone know if this is characteristic of pads that aren’t Alesis? Perhaps, there’s a simple configuration swap “technique” for that 12” pad? Does anyone think the DM10 can straighten it out?
Thanks,
Rich
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  • Hello, Rich

    Thanks for posting!

    There is no need to look that deep into the pads triggering function. If you connect one of the Tom pads to your Snare Cable and the rim works just fine, the Snare Pad may need to be replaced so you would have to contact our support team to submit a warranty claim. 
    Here is the contact information for our supportteam:

    The USA Support Office is open Monday - Friday, 8:30 am - 6:30 pm EST (notincluding holidays or weekends) and can be reached at 401-658-3131

    If you'd like, you may also contact us by submitting a support request:

    Hope this helps!
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  • Thank you!
    I think I'm just going to return it. There's nothing on the pad that says it's actually an Alesis pad. My other pads all have "Alesis" printed under them in large white letters. This one doesn't have any name.
    Rich
    PS, the Rim is triggered when I hit the pad and the Pad is triggered when I hit the Rim. They both work but they're in reverse, like I've been saying. It's a pad that I bought from someone on eBay who claimed it was an Alesis.
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    In fact, I copied your suggestion to the email that I sent to the seller. I don't know if they've had this trouble with the pad before they decided to sell it but if they did, it seems to me they would have to had hoped the buyer wouldn't notice...

    On the other hand, it's possible that they didn't know the Pad's triggers were reversed and not behaving correctly. They didn't say which E-kit model they had and I'm now suspecting that they were not the original owners.

    If they were new to the drums and were just learning, perhaps they were too young to understand what was going on. W/o any other form of reference, they could be unaware or uncertain that there was a problem at all.

    I know some parents who have bought something for their kids w/o knowing anything about it themselves, They just relied on their kid's assessment and understanding of the product.

    A case of "applying too much money without applying enough time" occurs more often than it maybe should...? ;)
    Rich
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