I’m confused

HD24 connection issues with FTP

Hi all,

I am helping a client to connect via FTP to an HD24 on his local network.

We've setup the IP address to 10.0.1.XXX to match his local network's setup.

We set a username and password on the device, and put it into FTP server mode.

On his Mac, when we try to connect, we get a message that it will "Not allow any additional users to connect". We've gotten this message with Cyberduck and with the Finder.

I'm confused, as no one else is connected.

I realize this device is pretty old, but I see no reason that we should not be able to FTP into it.

The HD24 is plugged into a router, as is the Mac/other computers on the network -- Neither Mac nor PC will connect to the HD24.

Is there something I'm missing, here?

I do not have a Gateway set, as I see no reason to have one; I did set a Gateway at some point, using as the gateway, but that did not work.

The subnet is

Hoping I can make this work.

1 person has
this problem
  • Hi Brian,

    Thanks for posting about your legacy HD24. 

    Which operating system are you looking to use with your HD24? While the hardware itself is class-compliant and won't require any drivers, if you're using the included FST connect software, this will not be supported on Windows 7 or Mac OS X 10.5 and higher. 

    The FST connect software included with the Fireport is officially supported on Windows 2000, XP, and Vista (32-bit); as well as Mac OS X 10.2 - 10.4.10. If you're using Windows 7 or Mac OS X 10.5+, we suggest looking into HD24 Tools. This is a shareware application which will allow your to access data on the drive using a variety of different computer interface hardware. 
  • (some HTML allowed)
    How does this make you feel?
    Add Image

    e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited kidding, amused, unsure, silly sad, anxious, confused, frustrated