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hi hat loose

hello, I've been using alesis nitro drum kit for a week now and today I noticed some extra movement on the hi-hat pad when I hit it. This is affecting directly the sound since because of the excesive movement an additional hi-hat sound is produced. I already tried to tighten all the screws but no luck, the movement still the same.
I appreciate your help.
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this problem
  • Hi Andres,

    Sorry that you're having issues with your Nitro Kit.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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