I’m frustrated

How to diagnose and repair no velocity QS 8.1.

Opened up case, all wires (connectors) seem to be hooked up properly to upper and lower key registers. Performed reset , global settings are set the same as my other (back up) QS 8.1. Still, I have no velocity sensitivity or after touch. Does anyone have help on how to diagnose and repair no velocity on a QS 8.1.?

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  • Hello,

    Sorry you're having issues with your product.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.


    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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