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I’m frustrated - -very!

I can't upgrade the firmware on my Alesis Videotrack

I installes the first file, and I get an error message " Incorrect FW" everytime I turn the unit on. I also have a different problem than what I use to have, that is the recording stopping after 4 minutes. Now after trying to install the frimware, the recording gets blurry instead of shutting down. Can someone help?


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