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iO Dock and USB-mini keyboards

I bought the iO Dock and want to connect it to my portable keyboard that has a mini-USB port. I bought the Alesis USB-MIDI Cable and then an adapter to convert its female USB to a female mini-USB. I've tried 3 different portable keyboards with this connection and none are recognized by GarageBand through the iO Dock. Let me know if there is a phone number to call as I would like to get this resolved.
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  • Shirley, I'm very sorry for the difficulties you've been having. Please call our support team at 401 658 5760.
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  • Thanks, Dan. Just called Tech Support and the news isn't good. I was told that the keyboards with micro-USB ports (like Akai 25) will not work with iO Dock. The dock only works with keyboards that have MIDI in/out ports. That is a big disappointment!! Also, it would really have helped if the dock included specific specs so those who bought it to use with portable keyboards and microphones would realize it is not the right solution! Looks like I now have an expensive door stop as I don't have a portable keyboard with MIDI in/out just my large keyboard that can't travel for presentations!
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  • that is a shame and shirley is right. lm fortunate to have a keyboard that works
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  • I’m frustrated
    The io dock doesnt support USB keyboards, the video output cannot be turned off, the plastic is very cheap feeling. Come on you could have at least provided multiple USB inputs and an hd output. Why was this product created?
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  • I’m not satisfied
    This is a huge shame. I bought the dock and when I got it it didn't have an adapter for my iPad 2. So I had to wait 3 weeks for Alesis to finally send me the adapter (it was free thankfully).

    Then I realized my Akai 25 keyboard connector doesn't fit into the IO dock, so I ordered a USB adapter and also couldn't get my keyboard to work with it! Frustrated I came here to find out what I am doing wrong but now I see the USB on the dock is just for MIDI out to a computer?

    Very disappointed as the reason I bought it was to hook my Akai to the dock as I don't have any other portable MIDI keyboard. I could have just stuck with the apple camera USB kit I have which actually DOES work with my Akai.

    Too late to return it now, so also stuck with it. I was really excited about it so not sure what to do. Maybe there will be a version 2 at some point.
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  • I received the iO Dock today. I bought it because it was advertized as having MIDI USB. Forget it. I can't connect my Akai EWI USB as was promissed. This is a real miss; in todays technology MIDI USB a more or less the standard over the old 5-pin DIN standard. Can't be hard to make since it works well with the USB Camera Kit.
    Can't you simply upgrade the firmware to get this working? The hardware is already in place. (At least, I'm willing to use USB B connector as an A type...)
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  • Will a midi to USB adapter work like one of these?
    http://mobile.maplin.co.uk/module.asp...

    Then we'd just need an adapter to change the end of the USB to fit the keyboard. Please could you look into this for the benefit of customers with the same issues.
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  • Will a midi to USB adapter work like one of these?
    http://mobile.maplin.co.uk/module.asp...

    Then we'd just need an adapter to change the end of the USB to fit the keyboard. Please could you look into this for the benefit of customers with the same issues.
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  • I don't think this will work in combination with the iO Dock. The item you mention is a USB MIDI interface that enables you to connect standard MIDI equipment (with only 5 pin DIN) to any computer with USB. It will even work on the iPad using the Camera Connection Kit (CCK). But, since the iO Dock only allows for USB MIDI to a computer these will not work as it doesn't work with my Akai EWI USB. The EWI USB can be connected to the iPad with the CCK, but not through the MIDI USB B-style connector on the iO Dock, not even with the adapter (A to B) and a powered USB hub for sufficient power. Same will apply to other MIDI equipment like keyboards with only USB. Most likely there is a solution. I've order a Kenton MIDI USB Host (http://www.kentonuk.com/products/item...) that converts MIDI USB to MIDI over 5 pin DIN. So, with this one I plug the A style USB connector from my Akai EWI USB into the Kenton MIDI USB Host and plug the MIDI DIN Out from the MIDI USB Host into the MIDI DIN In on the iO Dock. Too bad that it means an extra (little) device and power supply, but at least it looks like it's going to work. I expect to recieve it in a couple of days.
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  • Thanks Frank my idea was to bypass the USB midi on the io dock and use the midi in/out from the io dock with the midi on the decide I mentioned I'd just need the right adapter to change the USB part to fit into the keyboard. Hope that makes sense. I tried the USB midi thing like others have. Just think it would be good if Alesis could give us options to solutions as standard 5 pin midi is old school technology lol
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  • Stephen, your option is not going to work. At least, the MIDI adapter will not work. That one is only for connecting to a computer USB port to create MIDI support and to connect MIDI equipment like controllers and modules. This (full) USB functionality is only available through the A type USB connector on computers and the iPad with the Camera Connection Kit. Any device with the B type USB connector will only work as a controller, so not a USB host like a computer. That means that the iO Dock will only work like a MIDI controller, the same as the other USB MIDI controllers (Akai EWI USB, MIDI USB keyboard, etc.) we so desperately want to connect to the iO Dock/iPad. Like I said before; a real design miss by Alesis.

    However, I received the solution today. I got the Kenton MIDI USB Host in (http://www.kentonuk.com/products/item.... This little box allows for MIDI USB controllers to convert to MIDI in and out through 5 pin DIN. Now I can connect my Akai EWI USB or MIDI USB keyboard directly to the iO Dock or any other MIDI synth/module. It works very well. It opens up a whole new world for me and the Akai EWI USB, for example using it directly with the wind controller friendly Yamaha VL70-m synth. The Kenton MIDI USB Host is well worth the money and wrlcome addition to any music studio setup.
    • Frank,

      Just to be clear, you're saying that the Kenton host is working with the iodock and your controller? Just about to order it myself, but want to hear your confirmation of success before I do.

      Thanks,
      Geoff
    • Geoff,
      The Kenton converts all MIDI USB controllers to old fashioned 5pin DIN connections to use on any MIDI compliant device. It enables me to connect my MIDI USB wind controller and keyboards to the Kenton and from that to the MIDI IN/OUT of the iO Dock. It has proven to be a good investment for this purpose.

      You're welcome....

      Frank
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  • I thought this was pretty obvious. The midi ports on the the device are for MIDI. Not for Midi/USB. Sell your new stuff, buy an old controller for $30 and that's that.
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  • @BenG
    When it is too difficult to read what this is about or when you don't know the device, please ask for an explanation instead of stating that "it is obvious". In fact, the device does have MIDI USB only not as a host for MIDI Controllers, just as a controller itself.

    @Andrew
    Alesis advertises it as "full MIDI USB" support. That just ain't true. A good manual is mostly helpful after you bought it. Now, they don't live up to the expectations they create through their own communication.
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  • Hello Ryan,

    Thanks for your email.

    We are aware of this issue. We tested SampleTank extensively with multiple
    30-pin MIDI and Audio devices.

    In our extensive testing, we found that this issue occurs only with the Alesis

    IO Dock.

    Every other 30-pin Audio or MIDI devices works very well with SampleTank.
    This issue pertains only to the Alesis IO Dock.

    We have alerted Alesis about the issue, and can only anticipate that they will

    address it at some point in the future.

    If you prefer, please contact Alesis in regards to finding out any news or
    updates regarding this issue.

    I hope this helps. If you need additional help, please reply to this email to

    open your ticket back up.

    Best regards,

    Miguel Paucar
    Technical Support
    IK Multimedia. Musicians First.

    www.ikmultimedia.com

    Check our FAQ section for quick answers 24/7! Visit
    http://www.ikmultimedia.com/faq
    Access your IK User Area here: http://www.ikmultimedia.com/userarea

    ryan1845@hotmail.com wrote:

    Hi, i just tried using sampletank with my iPad2 (iOS 5) and IO DOCK:
    midi is working fine, but audio is distorted, no matter what latency is
    selected.
    I tried everything, but sound remains distorted through IO DOCK.
    All my other music apps do work properly with IO DOCK, no distorted sound.

    With camera connection kit and headphones the sound is clear, but that is not
    suitable for live performance
    (headphone-out is really weak compared to IO DOCK sound)

    I do hope there will be an update to sampletank for ios, solving this problem
    in the near future.

    @ ik-multimedia: Are you aware of this issue and will there be an update
    solving this problem?
    I\'m asking because this problem hinders me from buying all the soundpacks,
    which I would love to, when this problem is gone.

    -------------------------------------------------------------
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  • I’m Two steps away from mad
    I just received my Alesis iO Dock a few days ago and a new Behringer U-Control UMA25S keyboard and like other months earlier have found, the USB MIDI on the Alesis iO Dock does not support the USB key board. What in heck was Alesis thinking about when they designed this???

    The keyboard does have 5 pin MIDI In and MIDI Out ports and I would think that these could be connected via MIDI Cables to the Alesis iO MIDI In and Out ports without having to use the Kenton MIDI USB Host mentioned above. Am I correct in this assumption? I'd hate to think that I have also bought a very expensive doorstop.

    I believe that Alesis owes it to everyone who has purchased this product to correct the iO Dock by providing a cabling solution and further more, should correct the deficiency with a trade-in after they put the appropriate female USB MIDI connection port on the iO Dock as the should have done in the first place.
    • The midi 5pin input will still work with midi controllers. Sorry for the inconvenience. "MIDI USB" does not indicate that a midi keyboard can be connected to the B type usb jack. You can assume with most M.I. electronics that a Standard-B type USB port is typically a source for computer connectivity whether it be midi or not. Its not a flaw, its something common you will see. Your usb midi controller might need the additional power supply so make sure to look into that.
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