I’m frustrated

Is it possible to change the SamplePad 4's button sensitivity?

I'm having an issue with the Sample Pad 4's navigation buttons! They are TOO sensitive and if they are even skimmed by accident they are changing banks in the middle of songs so when the pad is hit a completely different sound is coming out! Any suggestions? Or do I have a defective Pad! Anything that can help as we are leaving for a short tour run in a few days and I need something to fix this
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