I’m frustrated and sad

Issues with Ride Cymbal dual zone triggers.

I have graduated from a DM5 to a DM10 and love it with 1 exception. I was very used to the sound of the ride on the DM5 even though it had no bell. For some reason all I get is the bell sound with little to no ride cymbal sound even after strong hits on the DM10 ride. Can someone please help with this?
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