Keys loosening on Vortex Wireless 2

The keys on my Vortex Wireless 2 is slowly getting loose. Im using this controller 3 times a week for like 2 hours each night. Is there a way I can fix/tighten the keys up or possibly get them replaced? Can I take the Vortex 2 apart without messing with the insides? Several keys are able to bend slightly to the left or right by now, being loose. Makes the playing experience a bit difficult.

Any advice is appreciated. Thanks!
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  • Hello,

    Thanks for posting. Sorry you're having issues with your Vortex Wireless 2.

    It sounds like your product may need to be serviced. Warranty and non-warranty claims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page. Select Warranty or Service Inquiry from the drop down menu.

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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