Knob values flicker randomly making the VI25 unusable.

Hi, I bought the VI25 today and for about 6 hours have been using it with no probelms. For some unknown reason, however, the knob values flicker between 2 or 3 values instead of staying on the value set by its position. Right now I have one of them facing upward that should be at a value of 53ish, but its flickering between 52,53,54 and 55.

I have tried to use the editor to fix it but nothing seems to work.

Any help would be greatly appreciated.

EDIT: this ony affects values between 46 and 90 i think. Below and above this issue is not there.
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  • Hi Tom,

    Thanks for posting. Sorry you're having problems with your VI25.

    Are you using PC or Mac? Have you tested this in a MIDI Monitor at all? See my steps below to learn how to see what messages your knobs are sending:

    Windows Important: Please close all other Audio/MIDI software before running this test. Other software may interrupt or conflict with the results of the test.

    1. Download and install MIDI-Ox from the link below:

      MIDI-Ox 7.0.2 7.0.2 (Use the download link for MIDI-Ox 7.0.2)

    2. Run the midioxse.exe file to install the software. Follow the on-screen instructions. 

    3. Open MIDI-Ox. 

      Screen Shot 06 03 16 at 0353 PM

    4. In the window that appears, select Options > MIDI Devices

      Screen Shot 06 03 16 at 0355 PM

    5. In the MIDI Devices window, click on the ports for your keyboard or MIDI device in the MIDI Inputs and MIDI Outputs sections. Make sure that other device remain unchecked so that you are only viewing the response from the device in question. Click OK once selected to close the window.

      USB MIDIports

    6. To test the keyboard or MIDI device, simply press keys on the board or send MIDI data through the interface. If connected and communicating properly, the incoming MIDI data will be displayed in the window:

      USB MIDIox

     

    Mac OS X Important: Please close all other Audio/MIDI software before running this test. Other software may interrupt or conflict with the results of the test.

    1. Download and install MIDI Monitor from the link below:

      Snoize - MIDI Monitor

    2. Double-click on the .zip file that downloads and run the MIDI Monitor software inside.

    3. Click on the arrow next to Sources and check off the boxes next to MIDI Sources and the ports for your keyboard or MIDI device. You may want to make sure that other devices are unchecked to ensure that you are only viewing the response from the device in question.

      USB MIDISource

    4. To test the keyboard or MIDI device, simply press keys on the board or send MIDI data through the interface. If connected and communicating properly, the incoming MIDI data will be displayed in the window:

      USB MIDIResponse

    Let me know the results of this test and we'll go from there.
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  • I've done this and when I set the values to between 40-90 there is a constant steam of data coming into the midi monitor
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  • Alright, if that's the case, your keyboard is going to require service. 

    Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Alesis Support Page.  Select Warranty or Service Inquiry from the drop down menu.

    or

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