Low volume sounds from Ride and Hi-hat

Edit Subject

Sorry for delayed response. I tried what you suggested. I've tried that it seems to work for Hi-Hat to great extent, and somewhat less for Ride. Thank you for suggesting that. But Is that the only way - as now both these settings are maxed out.

Alesis also sent me a console as a way to try things out. It also has same issue.

However, if I interchange cables from pads, the response from pad also interchanges. After interchanging cables, Crash pad sound has gone down, and Hi-Hat is OK. Based on this, can I suspect cables? Some attenuation coming into play.

Please get in touch with our Technical Support team for assistance with this. Log on to www.alesis.com/support to contact them. You can find their contact information on that page. 

Thanks. Will do.

PS: I am not home or near the kit for several days to a week. I'll contact technical support as soon as possible when I return home.

I think the serial number is on the back of the module. If I recall correctly the online support form (at the webpages Bill R directed you to above) says where to find it.

Jamie, I can only share my experience: I contacted the support team through their website. (Have you tried that yet?) Based on my troubleshooting, I was first sent a replacement cable set, then when that only solved the ride issue, I was sent a replacement module. I have since fiddled around with the adjustments as described in the manual (in two places, in the pad settings and in the utility settings), and have got the hi-hat volume to an acceptable though not ideal place. Again, the ride issue was solved with the new cable set. I have come to the conclusion that the volume range - specifically of the hi-hat - is programmed too low in most if not all of the modules. If you notice, the range of the volume for the other pads/triggers is significantly wider. That is, they can all be made significantly louder, whereas the hi-hat volulme maxes out at a lower audible level. That’s my best guess as to the problem, at least. I suggest, if you haven’t already done so, to adjust the hi-hat settings in the pad adjustments and in the utility adjustments (remember to save the settings!). Good luck. I admit that it’s disappointing that Alesis doesn’t seem to be admitting or addressing this wide-ranging problem.

Thanks for taking the time Tom. I, however, have paid for a product that does not work and will not spend my valuable time coming up with a work around that is less than ideal. It's definitely going back. Thanks again.

Jamie.

You're very welcome Jamie, and I completely understand your position. I too was disappointed about this issue, and particularly so when I learned that it's not a rare problem. For me (and clearly this is a personal decision), the enjoyment I get from playing the kit outweighs the time spent dealing with the workaround and especially the hassle of packing it up for return. If you bought it through Amazon you might want to consider leaving feedback there. Best of luck. And Happy Holidays.

Same problem here. This seems to be a common fault with this kit. This company needs to sort it out and stop selling until they do. Unhappy customers don't return and talk.

I didn't mean this for you and if it is working for you, I am thrilled. If it seemed to you that my comment was directed towards you, I'm very sorry. But I did want to add my opinion for others who might not want to go through all that. I was very frustrated by my kit and it never worked acceptably and I decided to return it. My advice to people who are not sure about it would be to return it. However, I do believe that if the problems were fixed, this would be an excellent kit for an extremely competitive price. That is definitely part of the frustration for me. I had to spend several hundred dollars more to get a less featured kit, just to get a reliable kit.