I’m frustrated

Low volume sounds from Ride and Hi-hat

I purchased Alesis Nitro in Oct 2016. Since day 1, we feel that sound coming from Ride and Hi-Hat is very low. Sound coming from other pads are OK.

If I press the Ride and Hi-hat buttons on command module - then I'm getting quite OK sound from both these pads - just that hitting them doesn't get the same volume of sound.
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