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Mac or PC does not find Alesis Videotrack

If your device can't be found on your Mac or PC - disconnect Alesis Videotrack from your computer's USB slot, take the SD Card out of the Videotrack then place it in a card reader then connect to your PC or Mac using the USB card reader (about £2 on eBay) and you will then see all video clips to import them... Neither of my Macbooks (including new Macbook Powerbook Pro) or Windows 8 Lenovo PC could detect the Alesis Videotrack... This worked as a solution....
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