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mic one is dead

have alesis multimix 4 usb fx - used it a few times and mic one channel won't work anymore could you shed some light or tell where to get it repaired
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  • Hi Michael,

    Sorry to hear about your troubles. I'll be happy to help!

    Have you tried using multiple microphones and cables with your setup? 9 times out of 10, an issue like this is caused by a bad cable. If you're using a condenser microphone, make sure your phantom power is engaged. This button will be found to the left of your VU meters. 

    If you're still having issues, your product may need to get serviced.  Warranty and non-warranty claims are not handled here on the forum but I can point you in the right direction to help you out!  Here are a couple of options that you could choose from:

    • Submit a Warranty Claim or Service Inquiry with our Technical Support team by logging onto www.alesis.com/support. Select Warranty Claim or Service Inquiry from the drop-down menu.

    or

    • For quicker support, call your nearest Support Office. An experienced support agent can assist you over the phone. Their office contact numbers are listed on that page. 

    I hope this helps! 

    Make sure to reference or link this thread to help out the support team. 
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