I’m frustrated

MultiMix 16 USB 2.0 only 1 channel through DAW

So... if i'm using some form of sound source directly plugged in e.g. a guitar or perhaps audio out from an iPad etc. Both channels work. This issue is from the computer to the mixer. So a DAW sending stereo via USB 2.0, can only be heard through one channel (the right). This is an intermittent issue regardless of which cable I use. When it does happen. The only way of fixing it, is going through the Windows audio setup, which does not always resolve the issue, which is a real pain. Sometimes you've just got to wait it out until it decides to work. I've also tried standard ASIO drivers to know avail. Obvs it's not a speaker issue, I can see only one channels lights light up but showing stereo in the DAW (Reason 9.1, Windows 10.1, 8 gbe)
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  • Hi Mark,

    Thanks for posting.

    Make sure you've downloaded the latest drivers for your mixer. You can download these from the product page at www.alesis.com. You'll need to download the 2.9.64 driver. The MultiMix 16 USB 2.0 will send a stereo signal or two mono channels (left and right) from the main output of the mixer to your computer via the USB connection. You must be properly setup on your computer and in your DAW in order to achieve this. Within your DAW's settings, make sure the Drive Type is set to USB Audio Codec. This can usually be found within your software's preference, Device Setup, or Audio settings. You should be able to find a number of resources online that will walk you through configuring a mixer or audio interface in Reason.
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  • I’m frustrated
    I'm 99% sure this is not a configuration issue I have the 2.9.64 driver and the DAW is correctly configured to use the USB driver I have the same problem in Ableton 9 as I have in Reason 9. If the input is analogue it records two channels. This,as I said in the original statement, is an intermittent problem sometimes it works, often it doesn't. When it fails I have to go to the windows audio setup and configure the driver and test the channels, sometimes that fixes it sometimes it doesn't and I have to reboot. I have 4 usb ports 2 x 2.0 and 2 x 3.0 regardless of which port I use the problem persists. Just to add some more information This problem relates to generating sound from the DAW instruments. e.g. synth sound triggered by a controller only plays one channel and only the right set of lights light up on the mixer, but the DAW shows two channels being triggered on the active synth sound.
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  • What plugins are you using when this happens? If you're still having issues, please get in touch with your nearest Support Office for one-on-one assistance in troubleshooting your USB connection. You can find their contact information on that page.
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