I’m frustrated

MultiMix8 2.0 FX Not showing up as device OR input source

Hi, I am new to recording and I have only recently purchased the MultiMix 8 USB 2.0 FX. I have installed the driver and I know this is also a plug-and-use device, but the device does not even show up on my computer, much less as an input source or on the driver. So far I've connected it using the USB cable provided in the package, plugged into a power source, and the main power on.

I use a Macbook Pro OSX El Capitan Ver. 10.11.2. Help please?
1 person has
this problem
+1
Reply
  • Hi Ishanaz,

    Sorry to hear about your troubles. I'll be happy to help! 

    Let's have you try the following:

    • Uninstall and reinstall the driver from the product page on www.alesis.com
    • Try using another USB port and cable on your computer.
    • Make sure you're going directly into the computer and not through a USB hub
    • Make sure you're going into a USB 2.0 port, as a USB 3.0 port can cause connection difficulties
    Does the MultiMix show in your Audio MIDI setup? If it does, this can usually tell us that it isn't a hardware-related issue. Sometimes I have found that removing the device from the Audio MIDI setup can help. To do this:

    1. Open a new finder window and navigate to Applications > Utilities.
    2. Double click Audio MIDI Setup.
    3. Select Window from the top menu and click on Show MIDI Studio is checked.
    4. With the mixerdisconnected, click the Device.
    5. Click Remove Device from the top of the MIDI Studio window.
    6. Under the drop down menu, select New
      Configuration
      .
    7. Type of the name of your New Configuration.  Ex: Alesis Mixer.
    8. Reconnect your mixer.
    Let me know how it goes!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi,

    Thanks a lot for the prompt reply..
    Unfortunately none of the steps work. It doesn't show up in the Audio MIDI setup, and not sure why but I can't find the MultiMix on the products page to download the driver either - but i'm pretty sure the CD that came with the product is legitimate.
    Maybe it's the USB 3.0 port that's the problem - both the ports in my mac are 3.0s. What should I do?
    Funny thing is my mac does show the Audio Interface as plugged into the USB port when I checked the System Report
    I've read similar problems with the Focusrite audio interfaces so I checked out the files in Library under MacIntosh HD and then restarted the laptop, but still nada.

    Any other suggestions?
    Again, thanks a lot...
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Hi Ishanaz,

    Sorry to hear you're still having issues. Unfortunately, it does seem like your Mac only having USB 3.0 ports is the root of the issue here, as the MultiMix 8 USB 2.0 FX is only officially supported for use with USB 2.0 ports. I would recommend trying to use the mixer on another computer that has these ports, as this will allow us to narrow this down a little further.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited

  • I have a USB 2 only Mac and this did not work for me. The problem I am having is almost exactly the same though. Any help would be great. I only want to be able to record on 4 channels independently.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited