Multimix8 Firewire, Windows 7, Ableton Live

Hi,
I have a multimix8 firewire that I am trying to use on windows 7 with Ableton Live.

I have installed (and reinstalled, after correctly removing all previous drivers and software etc) the windows 7 driver. The multimix8 does not seem to provide a clock source. In the settings app, it has a yellow "alert" and "unlocked", mousing over this shows the error "The system is not locked because the master device is not locked. Verify that the Sync Source is valid".
1) there is no other FW device attached / switched on and Ableton is not running. What does it think the master device is?
2) What is the "Sync Source"?

I'm sure that if I could only get the Multimix8 to see a clock source, or preferably to act as a clock source itself, then things would be OK.

However in the current state, and selecting "ASIO Alesis Firewire" as the audio device in Ableton causes Ableton to not see a valid clock source and for it to crash as a result. Ableton itself cannot act as a clock source, I believe.

I know that my system's firewire is all working properly because I also have an Impact Twin that works perfectly. (Yes I have it completely disconnected when setting up the multimix8).

The system itself is Windows 7 64-bit, i7 920 CPU with 6GB RAM. Windows is fully up to date. The IEEE1394 bus host controllers' drivers are up to date.

I have tried updating the firmware on the multimix8 but the provided firmware update tool (i.e. the one you can download from this site) crashes when I attempt to run it, so I have no idea if the firmware is up to date. The software doesn't say - it only gives the software / driver version as "3.5.3.8671 preliminary" for both "driver version" and "PAL version".

Thanks for any assistance.
Tim.
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  • I'm not sure what you are trying to do with the Multimix8 Firewire but it does not provide any beat clock for sync. The mixer does offer 24–bit, 44.1/48 kHz operation with high–end A/D and D/A conversion and will talk with Ableton using these rates. The only thing you will need is the driver for you system.
    http://www.alesis.com/multimix8firewire (docs & downloads)
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  • Hello

    What do you think I am trying to do?! I simply want to use it for the purpose for which I presume it was designed, i.e. an 8-in firewire audio interface.

    I assure you that I have a) read all the documentation, b) downloaded all the relevant drivers, c) uninstalled any old drivers, and d) installed from fresh following precisely the instructions given.

    I still get the same error, which consists of a small yellow "!" in a triangle next to an open padlock. Mousing over this gives the message "The system is not locked because the master device is not locked. Verify that the Sync Source is valid". I am unable to pick a sample rate because the menu is empty.

    I am sure that the mixer is capable of 24-bit /44.1 etc, and I have used it in the past as such with a Mac and Logic.

    However with Windows 7 64-bit it does not seem to work at all for the reasons given above. Leave aside Ableton for the moment, let's just try to get the Multimix properly configured according to the "Alesis Firewire" software.

    I would appreciate it if you'd take this a little more seriously than your initial reply, which just isn't very useful. Perhaps start by explaining what the error message means, and how I can deal with it?

    Thanks
    Tim
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  • Further to my previous message, here is a screenshot showing the problem.

    Also, your "reference manual" refers to an ASIO control panel (page 38) which does not appear to be installed on my Windows7 system. In your screenshot (i.e. the one on page 38) there is a "set clock master" button. This sounds like exactly what I need.

    Instead all I have is the control panel, a screenshot of which is attached.

    Thanks
    Tim
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  • And here is a screenshot of what happens when you select the Multimix8 in Ableton...

    (immediately after the second screenshot, Ableton crashes, which isn't really your problem, but the fact that there is no clock source from a supposedly ASIO-compatible device is definitely your problem!)

    Thanks
    Tim
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  • 2
    OK here's a further update for you. I have fixed this. Hopefully this will help some other poor soul who finds this by googling.

    - The problem was indeed that the firmware was out of date (version 1.4, as it turns out).
    - Your firmware updater does not work on Windows 7. It might work on XP but I haven't used XP for a couple of years and none of my computers have it.
    - However I do have an old Macbook with firewire. I tried to download the drivers and updater onto that, but your website does not allow the "please pointlessly give us your email address" form to submit on either Firefox or Safari from a Mac.
    - I therefore downloaded the Mac drivers and updater on my Windows 7 PC, put on a usb stick, copied to the Macbook, and installed from there.
    - Drivers installed fine, updater installed fine, updater then ran fine and I updated the firmware from 1.4 to 2.0.
    - I then plugged the multimix back into the PC and Lo! and Behold! it now works and correctly sets a sample rate of 44.1 or 48 and correctly locks the clock.
    - Ableton sees it and all appears to work correctly.

    I suggest you update the firmware-updater to work on Windows 7. Oh and fix your website and update your FAQs with this solution.

    Let's hope this device works better than your support systems!

    Over and out
    Tim
    • Sorry about that Tim. It actually states that when you open the read me that is included:

      In the (heading) and again in the "BEFORE YOU BEGIN" section.
      -32-bit Windows XP and Windows Vista
      -Microsoft .NET Framework 1.1 (or later) Windows Installer 3.1 (or later)

      Glad you got it all figured out though. Take care.
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