I’m sad and frustated

My cymbal ride does not work.(Alesis Strike Pro)

When i hit the edge of the cymal ride it does not trigger the edge but the bow.
I'm on the version 1.3 of the module.
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  • I just recorded a quick YouTube video (I made it private) and included the link to the video in my support request with Alesis. Dude called me the next day, and said they were sending me a new ride. This is my second ride replacement. I'm starting to doubt the durability of the kit, or at least the ride design. I'm not a hard player, either. Jazz, country, and rudiments. Fairly light touch.
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  • I have this issue on my hi-hat. Plug another cymbal cord into the trigger and if you still have the same issue, then the trigger is defective. Lots of people are having this issue. I'm amazed this kit made it past testing with how widespread these issues are becoming...
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  • Thanks for your responses.
    The place where i got the kit can resend me a ride.
    Let's see if it will fail once again like John said.
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  • Yeah, same for me. I ended up setting the edge and bow to the exact same settings, that way if I hit slightly harder or softer the same sound is produced. I'm on my second kit and both kits have been the same. As a non pro I can live with this but I often wonder how absolutely awesome this kit would be if the cymbal edges and bows reacted the same as the pads and rims of the drums which I find to be fantastic.
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  • I’m disappointed
    I've swapped the cable over to another cymbal pad and the ride worked. I moved a Crash Cable over to the bad cymbal and it stopped working. I think that the pad is bad and I've only had this for 2 weeks. I've tried hitting harder and softer, but it just doesn't trigger. This is my first drum set since I was 6 yrs old on a toy set, but as an experienced (about 30 years) computer technician, I figured it might have been the cable or something so I had already swapped them around to make sure. I don't know if its the Triggers or what not. I'm not really sure where the triggers are other than I suspect that those are the pads. I will say that I had to move my set around a little bit to have more space and when I was plugging into that cymbal, the plug outlet felt a bit loose. I think that the wires might have come undone in there.
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  • To me every cymbal on the strike seems to be extremely sensitive at the very edge. Where it would seem its sensors are sandwiched between the upper and lower layers. This sensitive area triggers the bow. My edge works but its really only good for crashing your ride. You cant really use the edge just for light hits. I find that I can make the cymbals suck if I sit there and really nit pick every odd angle I sit and try to hit them from. But I find that in nearly 100% of those cases when I get the cymbal to do something that I don't like its because I'm trying to make it do weird stuff trying to test the limits. But when I play normally and with intent I never have poor performance.
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  • I've tried the Edge, the bow and the main surface with no effect. Hitting soft, hard, it doesn't matter. That Cymbal just doesn't work.
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  • Tami, you say ' I've swapped the cable over to another cymbal pad and the ride worked'. If the ride wasn't working but did after you swapped the cables then you can work out the problem like this.
    If the ride starts to work after you swapped the cables around and the crash you swapped it with stops working then it must be the cable.
    If after swapping the cable the ride still doesn't work and the crash still does then it's a ride problem....
    Put all the cables back where they should be and check the slider for the ride is not bottomed out
    If it's not then press 'kit' and look at the screen whilst hitting the pad. Does the pad on the screen register a hit, ie change colour?
    If so then it's a setting fault because the trigger registers the hit and therefore can't be the trigger. Try hitting the edge, bell and bow to see if you can get all three to light up on the screen. (You may need to hit them hard)
    Next press 'note chase' hit the ride and press 'note chase' again to turn it off, press voice and then check your output level for that pad isn't too low.
    If hitting the pad doesn't light the pad on the screen then it must be either your sensitivity set way too low, your threshold set way too high or a faulty pad.
    Turn the sensitivity up and the threshold down and if that doesn't work then you know the pad is faulty...........

    Hope this sorts your problem out
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  • Mine did this too. Upping the sensitivity for the edge and dropping the bow & bell sensitives fixed it. I think when you hit any cymbal the module has to decide which zone you struck. So if the bow is only 1% more sensitive, the module defaults to a bow sound, giving the illusion that the edge is "broken".
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  • Hi Dino, in theory you are correct and whilst I'm sure this may work for some people it doesn't for me! I can set the edge a lot more sensitive than the bow but yet the bow still triggers first. Even if I then adjust the threshold to favour the edge the bow still gets in there. The edge only triggers for me if I smash it.... This means that setting my bow and edge equally is my only option to ensure not getting a wrong sound during playing. I would absolutely love to be able to tap the edge and get a light edge sound tap the bow and get a light bow sound and then the same with heavy hits.... This would really improve my technique. However as of yet I cannot find any settings that allow this. So until I do I have to set them the same to eliminate the 'rogue' sound.......
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  • The ride will always favor the bow. Unless you are crashing the ride. But I don't think anyone is going to get the cymbal to take light hits to the edge and expect to get a pinning sound. It seems like the sensor for the bow extends all the way to the very edge of the cymbal. So if you are sitting there doing really light hits with the side of your stick right on the edge you may even notice some machine gunning a fast double triggers. Knowing where those hot spots are I can get any cymbal to act up. But if I am just playing like I normally would play I never have an issue. Sometimes I'm wondering if people are expecting the cymbal to do something its just not going to do.
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  • Basically, I've done the following:
    Swapped cables from one working Cymbal to the bad one with the cymbal NOT working with a known good cable. - didn't work
    adjusted the sensitivity as best as I could figure out - didn't work (I was striking the cymbal between each adjustment)
    double and triple checked the connections on both ends - Nada
    striking the cymbal hard - nothing, I do hit hard so I wasn't surprised when I saw cross-talk from one trigger to another.
    striking the cymbal soft - yup, still nothing, not even on the module.

    I do plan on getting in touch with Technical Support on this since it does affect my over-all satisfaction of the set that I've been bragging about to my classmates at Technical School. Thank you all for your help!
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  • Tami, yep good idea, sounds like a real fault and not an adjustment problem, best to get it swapped!
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  • I bought the Strike Pro Kit. I've had the Same issue, with my Ride cymbal Not working right out of the box. Sweetwater replaced it, no problem. But the replacement still doesn't have a good response on all of the drum programs. On some kit programs it's ok, others it doesn't seem to work, and the response isn't as good from kit to kit program. Same with the Hit Hats. I'm not too happy with these. The place where I jam, they have a cheap Yamaha set there, and those cymbals sound better! :/
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  • I've had my kit for a year and a half now and this week the choke on the ride stopped working. It's still under warranty and so it got returned to the shop I bought it from for checking. I have also noticed the skin on Tom pad 2 is starting to get a hole. I find this strange as all the other pads are fine, even the snare which gets 5 or 10 times the number of hits.
    The shop I bought it is fantastic and are always quick to help in any way possible. Unfortunately repairs are carried out in a different country to where I live and 'could' take up to 60 days to get back to me. So I sent back the ride cymbal for repair/replacement and placed another cymbal in its position and opted to just buy another skin as I can't do without Tom2 for 60 days.........

    Anyone done the software upgrade? I'm hesitant!
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  • POTENTIAL SOLUTION:

    This helped in my situation. I've had three cable sets, 3 ride pads, and 2 modules. Nothing seemed to help. The ride would not reliably trigger. It would sometimes only get 3 out of 8 strikes in a measure. I was beyond frustrated. One of the testing pads Alesis had sent was a DM 3-zone ride. It's thinner and lighter, and moves a lot more on the stand. I noticed that I was missing a lot more notes than usual, so I focused on what was happening. I figured out how to reliably cause a missed note. It happens when the cymbal is moving downward at the same time the stick is moving downward and striking the pad. So, I simply tightened the knob that holds the ride on, until the ride didn't move (much) when I struck it. After that, i haven't missed a note. I went back to the Strike Ride pad, and it's also doing a lot better.

    I'm still disappointed, a bit, because I like a loose cymbals. But, I can live with it, if the sound is consistent.

    I know this isn't going to help everyone, but maybe some of you will see some improvement.
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  • Unfortunately I can now commiserate with the other folks here who have less than 2 year old alesis strike pro cymbals that are not working. It's exactly like described here. The triggers stop working. and alesis will not replace them. Really poor quality on this particular model. I would be more kind to alesis if they would replace their defective products, but since they won't, I need to warn other buyers beware, this kit has some serious quality issues.
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